Careers at Bikenbiker

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Inside Sales Co-Ordinator

Inside Sales Co-Ordinator Job Description

  • Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
  • Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
  • Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
  • Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
  • Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
  • Making the company's products and services as attractive to potential customers as possible.

Sales Coordinator Requirements:

  • A bachelor's degree in business administration or a related field.
  • Good team development and leadership skills.
  • Computer literacy.
  • Good organizational, and problem-solving skills.
  • Excellent communication, sales, and customer service skills.
  • The ability to multitask, work in a fast-paced environment, and meet deadlines.
  • Current knowledge of industry trends and regulations.

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Sales Executive

  • Manage day to day enquires for B2B sales
  • Understand products to be pitched to dealers
  • Create PI and finalize orders
  • Track dealer payments
  • Meet sales targets
  • Understanding of motorcycles is preferred

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Service Tech

  • Perform maintenance and repair on customer vehicles.
  • Identify problems with vehicles using the diagnostic equipment.
  • Explain automotive repairs and issues and provide great customer service.
  • Plan repair procedures using charts manuals and experience.
  • Test the functionality of parts and systems
  • Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
  • Repair and replace brake pads, wheel bearings, sensors and other parts.
  • Perform routine maintenance and general mechanic work on vehicles.
  • Prepared to get additional certification as needed.
  • Willingness to learn with hands-on training.
  • Help keep repair shop clean and organized.
  • Keep a professional appearance.

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Videographer

Video Editor Job Responsibilities and Duties

  • Edits videos to targeted length and specifications
  • Handles and organizes raw and edited video files
  • Exports videos and facilitates mobile and web distribution
  • Shoots video and produces content as necessary
  • Explores different versions and directions
  • Ensures compliance with highest journalist standards
  • Adjusts formats and file sizes as needed
  • Minimum 1 year of video editing and post-production experience
  • Proficient in various non-linear video editing tools and other software (Edius, Adobe Premiere, Photoshop, Lightroom)
  • Deep understanding of digital trends and editing principles
  • Creative and innovative
  • Strong organizational, analytical, and problem-solving skills
  • Bachelor’s degree in Film or related field

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Customer Support Executive

The key responsibilities for this customer service role are as follows -

  • Call back customers and inform them about delays in orders
  • Resolving customer complaints brought to your attention
  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  • Assist clients by demonstrating the use of goods and answering any questions they may have
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs

Requirements -

  • 2+ years of previous customer service experience a plus
  • Friendly and welcoming manner with clients and other members of the customer service team
  • Familiarity with customer-relationship management (CRM) software programs
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise

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